Resort Standard Check-in time is 08:30 AM and check-out time is 09:30 PM.
Rooms Standard Check-in time is 12:00 Noon and check-out time is 10:00 AM.
Guests are bound to produce an original proof of identity at the arrival time in the resort.
Early check-in and late check-out are available on subject to availability.
All standard policies pertaining to hotel/ hospitality industry are applicable
Usage of the amenities have specified timings which are as follows:
a) Swimming pool- 08:30 AM to 12:30 PM and 01:30 PM to 06:00 PM
b) Rain Dance- 11:30 AM to 12:00 Noon and 03:30 PM to 04:00 PM
c) Karaoke- 03:30 PM to 05:00 PM
d) Discotheque- 05:30 PM to 06:00 PM
e) One Minute Games- 02:00 PM to 04:00 PM
f) Water Rides- 11:00 AM to 11:30 AM and 03:00 PM to 03:30 PM
No gatherings and parties of any nature are allowed in the room.
These reservations are not transferable.
Guests will not be permitted to compromise the health, safety and security aspects of the resort at any point of time.
Guests are not allowed to bring food and beverage from outside in the resort or order food from outside the resort.
All the assets and valuables of the hotel should not be damaged or destroyed.
Pets are not allowed.
Alcohol and Gambling are strictly prohibited.
Unforeseeable events may affect the bookings or resort operations.
Early check-in and late check-out are chargeable as per the resort policy.
Cancellation Policy for Rooms:
i. No refund within 7 days of check-in date.
ii. 50% of the advance payment will be re-paid, if guest informs us before one week (7 days).
Cancellation Policy for Day Outing:
i. No refund within 72 hours of check-in date.
ii. 50% of the advance payment will be re-paid, if guest informs us before 72 hours of check-in date.
Resort reserves the right to refuse check-in in the absence of a valid identification document.
Payment can be made using the credit card, payment gateway link, deposit in the bank account or demand draft before the due date.
Taxes are as applicable at the time of reservation.
An extension of stay at the resort is liable to be offered at rate/offer applicable at the time the extension request is made. In case, the original offer at which the reservation was booked has expired at that time, the resort is not liable to offer a room at the original rates but at current rates on offer.
Upon cancellation of booking, the refund of the booking amount will be initiated. The booking amount after deduction of cancellation charges and taxes, as applicable, will be credited into the bank account of the Customer using the net banking mode only. The refund process may take 30 business days.
Children up-to 6 Years of age can stay free. Additional charges may be applicable for children between 6 to 12 years. 13 years will be charged as an adult.
Swimming costume is compulsory for all members, if members are using water activities. (Nylon and Lycra material only)
Wearing color coded wristbands which are provided upon your arrival are compulsory throughout your stay.
Guests will not be allowed to use indoor areas or games or rooms in wet clothes.
Outdoor activities will be suspended in case of rain.
Air Hockey, Double cycling and cycling are chargeable on the basis of time.
Locker, towel and costumes are chargeable with refundable deposit.
Timing for meals are as follows:
a) Breakfast- 08:30 AM to 10:30 AM
b) Lunch- 01:00 PM to 02:30 PM
c) Hi Tea- 05:00 PM to 05:30 PM
d) Dinner- 08:00 PM to 09:30 PM
If Jain or Swaminarayan meals are required then inform us prior.
If any allergies pertaining to food then inform us prior.